Full-Time Client Development Specialist – Puerto Banus
Descripción del empleo
Position
ABOUT CHRISTIAN DIOR COUTURE
House of Dreams, House of Talents
“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (…). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.
Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.
- The Little Dictionary of Fashion
** Published in English as Talking About Fashion
Job responsibilities
YOUR IMPACT
Directly reporting to the Store Director and to the Deputy Store Manager, the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities, maximizing the impact on the return on investment.
The CDS will be challenged on the growth of the local client’s database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients.
Moreover, she/he has the role of analyzing the customer database, coordinate the day-by-day CRM actions. She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique.
He/she will receive advanced training by HQ and participate to punctual seminars.
Missions Description – Daily tasks
- Clients database: assure the accuracy of the database (correct information).
- Follow-up actions: pursue and coordinate the team on follow-ups on clients (clients that purchased the previous day, walk-in clients, birthdays)
Specific CRM actions
- Events and animations: develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees to maximize the results.
- OTOs campaigns: organize and follow the OTOs campaigns in store.
- Clients’ treatments: responsible for clients’ targeting, invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives.
- Gifting: responsible for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration).
- Support the team in offering a high-end service in store (VIP room experience)
- Develop and retain partnerships for recruiting.
- Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)
Profile
WHAT YOU CAN BRING:
- Knowledge of basic IT (Office)
- Product sensitivity and retail understanding
- Relative flair and imagination
- Analytical Skills
- Good knowledge of Boutique business activity
- Luxury sensitivity
- Relationship Skills
- Organizational Skills
- Reactivity & Proactivity
CHRISTIAN DIOR
MAISON
“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.
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